It’s Not My Fault

One of the hats I wear as a church media guy is that of the helpdesk person. You must maintain a pleasant attitude while dealing with different situations each day, which isn’t easy when a co-worker is obviously perturbed about their unwelcomed technical issue and seems to be taking out their frustrations on you.

So here now are just a few situations where I trust my peers can agree with me when I say… it’s not my fault.

• It’s not my fault the PowerPoint presentation you had a month to work on and asked me to “pretty up” last night is not ready today.
• It’s not my fault I can’t find your extremely important document now that you’ve closed it after spending hours working on it… but forgot to hit the ‘Save’ button even once.
• It’s not my fault there are offers for V1argara and other misspelled variations of male enhancement pharmaceuticals flooding your Inbox.
• It’s not my fault the new server migration forced everyone to change their password that you have spent the last year changing your entire life around to match.
• It’s not my fault the wireless keyboard and mouse you purchased at the dollar store suddenly stopped working, even though you replaced the batteries.
• It’s not my fault your telephone suddenly stopped working when you decided to plug your phone into another wall jack.
• It’s not my fault your mouse pad is incompatible with your PC.
• It’s not my fault you didn’t read the message on your monitor informing you your computer is waiting for a response from you.
• It’s not my fault the entire city experienced a power outage last night and now you can’t get on the interthingy.
• It’s not my fault your keyboard isn’t working anymore, even though you flipped it over and removed all the Diet Coke.
• It’s not my fault the printer jammed when you expected it to print a double-sided job on paper as thick as a sheet of plywood.

None of these things are my fault.

However, I realize when these things happen you become upset, and it may seem like your world has come to a screeching halt.

I also know it’s my job to provide you, my fellow co-workers, with the best possible assistance I can, and it’s my desire to do so in a timely and professional manner.

I just hope you can approach me with your problem and convince me that you too believe… it’s not my fault.